Procedures
"I just got in an accident, what do I do?"
1. Your first step would be to get as much information about the person(s) that were involved.
- Name, address & phone number of the owner of the vehicle (and the driver of the car).
- Year, Make, Model, Color & License Plate number of the vehicle(s) involved.
- Insurance information of the owners of the vehicles policy number, insured's name (not agent's office), and the contact insurance phone number to make a claim.
2. Your next step should be contacting the responsible insurance company and giving your verbal statement of how the accident happened.
3. If your reapirs are over $1,000, you are responsible by law to fill out an accident report. We have the accident report formas available for you at our shop.
4. Find a body shop that you have heard good reports about and go get an estimate. The body shop of your choice (preferably Reedville Body & Paint Co.) should be able to accommodate all of the procedures needed to have your vehicle fixed and back on the road in as soon as possible.
"Do I have to get more than one estimate?"
No, you don't. There is no law in the state of Oregon that says you have to get more than one estimate. If an insurance company asks you to get more than one, explain to them that you would prefer to work with Reedville body & Paint Co. If they need more than one estimate, they can have one of their own appraisers or independent appraiser take a look at your vehicle. All this should be done at your convenience and choice of location either your work, home, our shop.
We can repair your vehicle according to their approved estimate and contact them directly if any additional estimates are needed. This also applys to out of state insurance companies also.
"May I take my vehicle where I want to have it repaired?"
Yes, you can. As long as the facility of you choice agrees to repair the vehicle.
Most insurance companies have shops they work with on a regular basis and receive a discounted rate. You do not have to agree to work with the shop they recommend. Even if the insurance company says it will cost you extra if your take it somewhere else.
All you have to do is contact your favorite shop (Reedville Body & Paint Co.) and explain to them your preference and the insurance company responsible. Most, if any, complications can be explained and handled quickly!
Insurance Claims......Simple?? or Hard?
Claims are a lot easier than you may realize. Especially when you know the rules and procedures to follow.
Can Reedville Body & Paint Co. help you with your insurance claim process?"
You bet we can.
Different insurance companies have different procedures to go through in the process to make it cost and time efficient for everyone.
We work well with all major insurance companies. We continually update our facility and technicians with additional equipment and training programs to better serve you, our customer.
Insurance repair programs
We work with all insurance companies and several insurance repair programs. Please call us if you would like to know if your insurance company is one of them.
We can also help you with a rental car.
We work with all the major car rental companies in order to meet your vehicle time and needs. The rental car agent will meet you here. That makes it easy for you to drop off one vehicle for repairs and pick up another at the same time. You also have the convenience of returning the rental to our shop when your vehicle is ready to be picked up.
Are you paying for you rental out of your own pocket expense?
We work with several rental companies that provide very inexepensive rentals. Using these companies, an a older model vehicle can be obtained at a very cost effective price.
If you have any questions or concerns about the insurance company process, rental cars, or any other questions, be sure to contact us at (503) 642-5473 or email us at info@reedvillebodyandpaint.com with your questions.